Privacy Policy

This Privacy Policy describes how Arabian Sky Destinations collects, uses, and protects your personal information when you use our online platform and services. Protecting your privacy is important to us, and we are committed to maintaining the trust and confidence of our visitors and customers. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

What Information We Collect

We collect information to provide and improve our services to you. The types of personal information we collect may include:

• Contact Information: Name, postal address, email address, phone number.
• Identity Information: Date of birth, nationality, passport or other identification details necessary for bookings and travel arrangements (like visa assistance).
• Payment Information: Details required to process payments for services (though we typically use secure third-party payment processors and do not store full payment card details on our systems).
• Booking Information: Details about your travel plans, bookings, preferences, and special requests.
• Technical Information: IP address, browser type, operating system, device information, usage data, and information about how you interact with our site.
• Communication Information: Records of your communications with us.
• Marketing Preferences: Your preferences for receiving marketing communications.

How We Collect Your Information

We collect information in several ways:

• Directly from You: When you make a booking, create an account, contact us, subscribe to our newsletter, or participate in surveys or promotions.
• Automatically: As you navigate through our site, we may collect technical and usage data using cookies and other tracking technologies.
• From Third Parties: We may receive information from partners, service providers, or other third parties involved in delivering services to you (e.g., hotels confirming bookings).

How We Use Your Information

We use your personal information for various purposes, primarily to provide and manage the services you request. This includes:

• Processing and managing your bookings and travel arrangements.
• Providing customer support and responding to your inquiries.
• Communicating with you about your bookings, our services, and updates.
• Personalizing your experience on our site.
• Processing payments and preventing fraudulent transactions.
• Improving our services, site functionality, and user experience.
• Sending marketing and promotional communications, where you have consented to receive them.
• Conducting research and analysis to understand our customers and market trends.
• Complying with legal and regulatory obligations.
• Protecting our rights, property, and safety, and that of our users and others.

Legal Basis for Processing (for GDPR purposes)

We process your personal information based on the following legal grounds:

• Performance of a Contract: To fulfill our obligations under a contract with you, such as processing and managing your travel bookings.
• Your Consent: Where you have given us clear consent for specific processing purposes (e.g., sending you marketing emails). You can withdraw your consent at any time.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and these interests are not overridden by your data protection rights (e.g., improving our services, detecting fraud, site security).
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation (e.g., for tax or immigration purposes).

Sharing Your Information

We may share your personal information with third parties in certain circumstances:

• Service Providers: We share necessary information with third-party vendors and service providers who perform services on our behalf, such as hotels, airlines, transportation companies, activity providers, payment processors, and IT service providers. These parties are required to protect your information.
• Business Partners: With partners involved in providing co-branded services or joint marketing activities, where you have agreed to this.
• Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to the acquirer agreeing to protect your information in a manner consistent with this policy.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your personal information, subject to certain exceptions.
• Right to Restriction of Processing: Request that we limit the processing of your information in certain circumstances.
• Right to Object to Processing: Object to the processing of your information based on our legitimate interests or for direct marketing.
• Right to Data Portability: Request a copy of your information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or other tools we may provide on our site.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us by mail at:

Arabian Sky Destinations
Building 5
Emaar Square,
8th Floor,
Dubai, Dubai,
PO Box 15001
UAE